Late last week, I started working with a new client, an eLearning company, thanks to a referral provided to me by my friend Janet Ault. (I love eLearning narration work. I always learn something interesting with each project.)
Less than 24 hours after my initial email exchange with the folks at this company, I was provided with my first project to work on. They gave me 5 days to get it done and asked if that would be enough. It was not a gigantic project, so I knew meeting their deadline would not be a great problem.
Instead, I jumped right in to the project. My oldest son Eric, who provides script direction for me as part of his apprenticeship with me in my voiceover business, helped to make sure I recorded everything clean. We finished before the first day was finished. I started editing that evening and completed the editing, file-naming and format conversions the following afternoon. I was then able to deliver the finished audio 3 days ahead of schedule.
Will this ensure this company keeps hiring me? No, of course not. But delighting your clients is always a good idea, regardless of any other factors.
Especially delighting NEW clients! It is sad when clients are astonished when you exceed expectations! The best thing is when those NEW clients become REPEAT clients! Excellence is contagious, and, you, Bob, just keep spreading it around!
Janet,
As far as spreading excellence goes, I’d say it takes one to know one!
Be well,
Bob