Last week Bonnie Gillespie wrote Just Get Better to address a category of performers who complain about how “nothing is working.” This week she responds to an email she received in response, the author of which really disliked what Bonnie had to say in Just Get Better. After you read that first column (and yes, it will take a few mintues) be sure you don’t miss today’s column called 100% Accountability. (I didn’t think it was possible to get more pointedly on target that last week’s column, but Bonnie did.)