Karen Commins is a talented lady who lives and does her voiceover work from her studio near Atlanta, Georgia. (Listen to her demos here. You’ll see what I mean. Talented.)
Recently Karen posted some thoughts on her blog about providing excellent service to our voiceover clients that really resonates with my own point of view.
I strive to ensure that every client is totally delighted with the work I perform.
Like Karen, I want to leave every client completely delighted with my work. And as she points out, sometimes that’s more difficult than others…
Delays are an inescapable fact of life. Have you thought about safeguards so that you donâ€™t cause a delay?
Your contingency planning for delays and other unavoidable problems can be your saving grace in the eyes of your client.
What will you do if your Internet connection suddenly goes down, and you canâ€™t deliver your recordings when you promised? Do you have some sort of back-up delivery method?
These are really important questions. I have two back-up plans for delivery, and two back-ups for those back-ups. If you haven’t thought about the answers to these questions, I hope you will. (I’ve had to use one of my back-up plans twice in the last year.)
Another question Karen asks is…
What do you do when a client contacts you and needs a recording that you canâ€™t produce in the time allotted because you are ill, on vacation or swamped with other projects?
About 3 months ago, I was the recipient of a job for exactly this reason. A good friend was so busy he couldn’t take a specific job. The friend recommend the producer contact me. I did the job. The producer was happy with my work. Everyone wins. And you can be sure that friend is at the top of my list of people to recommend if the situation is ever reversed.
I commend Karen’s entire article to you. It’s well worth your time to read. It’s even more worth your time to formulate answers to her questions, and even to try to come up with a few more of your own.