An email arrives from a client in Georgia this morning. (Chris Tilley of gnoggin Studios.) There was one word wrong in the script I recorded for them earlier this week, something the client didn’t notice until they were listening back to the finished piece. Could I re-record the paragraph, he asks, and how much will it cost?
I was sitting in the studio editing an eLearning project when the email arrived, so I quickly pulled up the previous audio to make sure I had the tone and pace of that narration in mind and did a couple of quick takes of the paragraph. Save. Upload to my server. Email a reply. The entire process takes less than 5 minutes and I needed a short break from my editing job anyway. I mention in my email “no charge” just because it seemed like the right thing to do this morning.
Here’s his reply to that email:
I can’t really think of why I like working with you… Oh well, I’m sure it will come to me. 🙂
Sometimes you make more than money in this business. You make friends.
Oh, and my answer back?
Maybe it’s because I love working with you? Because I do. And you’re entirely welcome.
I do love my job, mostly I suppose because I love working with my clients.
(Updated to add Chris’ name is web link.)